Terms of Service

Welcome to AI Receptionist. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and AI Receptionist (“we,” “us,” “our,” or “Company”) governing your access to and use of our website, applications, AI receptionist services, and any related products or services (collectively, the “Services”).

By creating an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Services.

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting the updated Terms on our website and updating the “Last Updated” date. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms.

For the purposes of these Terms, the following definitions apply:

• “Services” refers to the AI receptionist platform, voice calling services, appointment booking tools, social media management features, and any other products or services offered by AI Receptionist.
• “Account” means the registered user profile created to access and use the Services.
• “User” refers to any individual or entity that accesses or uses the Services, including both business owners and their customers who interact with the AI system.
• “Content” means any text, audio, images, data, or other materials uploaded, transmitted, or processed through the Services.
• “Subscription Plan” refers to the pricing tier and associated features selected by the User.
• “Business Hours” refers to the operating hours configured by the User for their AI receptionist.

To access certain features of the Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information about yourself and your business.
• Maintain and promptly update your account information to keep it accurate and complete.
• Keep your account credentials confidential and not share them with any third party.
• Notify us immediately of any unauthorized use of your account or any other security breach.
• Be at least 18 years old or the legal age of majority in your jurisdiction.

You are solely responsible for all activities that occur under your account. AI Receptionist will not be liable for any loss or damage arising from your failure to comply with these security obligations.

We reserve the right to suspend or terminate your account if we suspect fraudulent, abusive, or unauthorized activity, or if you violate these Terms.

AI Receptionist provides AI-powered communication automation tools designed to help businesses manage customer interactions. Our core services include:

• AI Voice Receptionist: Automated call answering, routing, appointment booking, and voicemail management.
• AI Social Media Management: Automated responses to social media messages, comments, and direct messages.
• Lead Capture & CRM Integration: Collection and organization of customer leads with integration to popular CRM platforms.
• Calendar & Appointment Booking: Automated scheduling with integration to Google Calendar, Outlook, and other calendar systems.
• Analytics & Reporting: Call logs, performance metrics, and insights into customer interactions.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time. We will make reasonable efforts to notify Users of significant changes that may affect their use of the Services.

While we strive for high availability and reliability, we do not guarantee that the Services will be uninterrupted, timely, secure, or error-free at all times. Scheduled maintenance and unforeseen technical issues may occasionally affect service availability.

5.1 Subscription Plans

AI Receptionist offers multiple subscription plans with varying features, limits, and pricing. Details of each plan are available on our Pricing page. By selecting a plan, you agree to the associated fees and usage limits.

5.2 Billing Cycle

Subscriptions are billed on a monthly or annual basis, depending on your selected billing cycle. Annual plans may offer discounted rates compared to monthly billing.

5.3 Payment

All payments are processed through our secure third-party payment processor. You authorize us to charge your selected payment method for all applicable fees. You are responsible for maintaining valid payment information on file.

5.4 Renewals & Cancellations

Subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of the current billing period. No refunds will be provided for partial billing periods.

5.5 Refund Policy

We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with our Services within the first 14 days, contact us for a full refund. Refund requests after this period will be evaluated on a case-by-case basis. Please see our Refund Policy for complete details.

5.6 Changes to Pricing

We may change our subscription fees at any time. Any price changes will be communicated to you at least 30 days before they take effect. Your continued use of the Services after the price change constitutes acceptance of the new fees.

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not:

• Use the Services in any way that violates applicable laws, regulations, or third-party rights.
• Transmit any content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
• Attempt to interfere with, disrupt, or gain unauthorized access to our systems, servers, or networks.
• Use the Services to send unsolicited communications (spam) or engage in telemarketing without proper consent.
• Reverse engineer, decompile, or attempt to extract the source code of our software or AI systems.
• Use the Services to impersonate any person or entity or misrepresent your affiliation with any entity.
• Upload or transmit any viruses, malware, or other harmful code.
• Engage in any activity that places an unreasonable or disproportionately large load on our infrastructure.

We reserve the right to investigate and take appropriate action against any violation of these terms, including suspending or terminating your account and reporting violations to law enforcement authorities.

All content, software, technology, trademarks, logos, and materials provided through the Services are the intellectual property of AI Receptionist or our licensors and are protected by copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your personal or internal business purposes. This license does not include any right to:

• Copy, modify, distribute, sell, or lease any part of our Services or software.
• Use our trademarks, logos, or branding without prior written permission.
• Create derivative works based on our technology or content.

Any feedback, suggestions, or ideas you provide to us regarding the Services may be used by us without obligation or compensation to you.

You retain ownership of all content you upload or create through the Services. By uploading content, you grant us a license to use, process, and store that content solely for the purpose of providing the Services to you.

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the use of the Services. This includes business processes, customer data, technical specifications, and any non-public information marked as confidential.

Confidential information does not include information that: (a) is or becomes publicly available through no breach of these Terms; (b) was rightfully in the receiving party’s possession prior to disclosure; (c) is rightfully obtained from a third party without restriction; or (d) is independently developed without use of the disclosing party’s confidential information.

The receiving party may disclose confidential information if required by law or court order, provided that the disclosing party is given prompt notice to seek protective measures.

You may terminate your account and these Terms at any time by cancelling your subscription and discontinuing use of the Services.

We may suspend or terminate your access to the Services immediately, without prior notice or liability, for any reason, including:

• Violation of these Terms or any applicable law.
• Fraudulent or abusive behavior.
• Non-payment of fees when due.
• Extended periods of inactivity.
• Discontinuation of the Services.

Upon termination, your right to use the Services will immediately cease. We may retain certain data as required by law or for legitimate business purposes, in accordance with our Privacy Policy. You are responsible for exporting any data you wish to keep before termination.

THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, AI RECEPTIONIST DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.
• THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
• THE RESULTS OBTAINED FROM USING THE SERVICES WILL BE ACCURATE OR RELIABLE.
• ANY ERRORS IN THE SERVICES WILL BE CORRECTED.
• THE AI SYSTEM WILL UNDERSTAND OR RESPOND APPROPRIATELY TO ALL CUSTOMER INQUIRIES IN EVERY CIRCUMSTANCE.

You understand and agree that AI-powered systems, including voice recognition and natural language processing, may occasionally produce inaccurate or unexpected responses. You are responsible for reviewing and verifying important communications and appointments handled by the AI system.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AI RECEPTIONIST, ITS DIRECTORS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:

• YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES.
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES.
• ANY CONTENT OBTAINED FROM THE SERVICES.
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.
• ERRORS, MISTAKES, OR INACCURACIES IN THE AI SYSTEM’S RESPONSES OR ACTIONS.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) $100 USD.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless AI Receptionist and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with:

• Your access to or use of the Services.
• Your violation of these Terms or any applicable law.
• Your infringement of any intellectual property or other rights of any person or entity.
• Any content you upload, transmit, or process through the Services.
• Any dispute between you and your customers arising from the use of our AI services.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with our defense of such claims.

These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in San Francisco County, California. You consent to the personal jurisdiction and venue of such courts.

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall remain in full force and effect.

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of such right or provision.

We may modify these Terms from time to time. When we make material changes, we will:

• Post the updated Terms on our website with a revised “Last Updated” date.
• Notify you via email or through your account dashboard at least 30 days before material changes take effect.
• Obtain your explicit consent for any changes that significantly affect your rights or obligations, where required by applicable law.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Services and cancel your subscription.

If you have any questions, concerns, or feedback about these Terms of Service, please contact us:

We value your feedback and will make every effort to address your inquiries promptly.